Frequently Asked Questions
How is Spoonful different from the hundreds of other CBD brands out there?
We love this question. There are three main things that make us different:
Vapor distillation. We extract our USDA certified organic hemp using vapor distillation, the cleanest and most efficient extraction method available. Fewer than 10 percent of all hemp or CBD brands use vapor distillation because it’s more expensive than ethanol or C02. The bottom line is that vapor distillation is better for you and the planet. Learn more.
Terpene focus. Our vapor distillation method preserves the plant’s natural terpenes. While we also add food-grade terpenes for desired effect, our products have a higher concentration of hemp-derived terpenes than most brands on the market. We’ll prove it: check out our batch results.
Slow hemp. We believe in learning from those who came before us. We believe in learning from the plants. We believe it’s all a journey. We believe in finding new ways to work that prioritize the planet. We believe in iterative research and product development. Because of this, our go-to-market time for products is slower than most and we’re proud of it. That means we’re giving you the best of the best.
I am seeing CBD everywhere. What is it exactly?CBD is an abbreviation for cannabidiol, one of the many (sources indicate that at least 104 cannabinoids have been identified) cannabinoids created by the hemp plant. CBD is non-psychoactive, thought to be anti-inflammatory, and a beneficial plant ally when it comes to health and well-being.
What is a cannabinoid?Cannabinoids are compounds derived from the hemp plant. Our body produces endocannabinoids — fat soluble compounds similar to the ones in hemp. The cannabinoid compounds in hemp are called phytocannabinoids. Scientists have recorded that they believe the role of cannabinoids is to keep the body and its system in balance with respect to the environment.
What is the difference between hemp and cannabis?
In our experience, the terms hemp and cannabis are used colloquially to differentiate between psychoactive and non-psychoactive plants. Hemp usually refers to a non-psychoactive plant and cannabis typically features a higher percentage of psychoactive THC.Scientifically speaking, Cannabis is a genus of plants and indica, sativa, and ruderalis are species. Hemp is one type of sativa plant, so it is technically a type of cannabis. Easy, right?
Will CBD make me feel “high”?CBD is not psychoactive, so you won’t experience the “high” feeling typically associated with THC. People who use our hemp oil report feeling grounded, clear, relaxed, and at ease.
Does full-spectrum really make a difference?Yes! Full-spectrum oils represent a broader spectrum of what makes hemp so special. Isolates, on the other hand, are subjected to further processing of the full-spectrum oil, ultimately removing all hemp compounds except for CBD. Full-spectrum oil takes advantage of the full breath of the hemp plant, so terpenes endemic to the hemp and other cannabinoid compounds are captured and preserved.
What is “whole hemp extract”?It’s the embodiment of our organic whole plant / whole health approach. Highly concentrated hemp terpenes and minor cannabinoids; it sets our full-spectrum oil apart from other brands.
What’s so great about terpenes?
We’re glad you asked, because we are really passionate about them! Terpenes are compounds that occur naturally in plants that give them their signature smell and taste. Hemp has terpenes. Strawberries have terpenes!In a lot of hemp and CBD production, it is common practice to strip the hemp plant of the majority of its naturally-occurring terpenes and, at the very most, add terpenes from other plants. At Spoonful, our vapor extraction process preserves the hemp plant’s natural terpenes in a way that CO2 and ethanol aren't capable. Now to be clear, we also add terpenes from other plants, but we are mindful to hand-select the ones that enhance the product’s benefits rather than mask it’s natural tendency. (Yes, this means our extracts taste a little like hemp. We’re proud of that — it means the product is less processed.)
Why do you provide “lab results”?Lab results are tests administered by third parties to measure the purity and potency of our products. We test two different times during our manufacturing process to ensure that our products are clean, effective, and consistent.
Can I take Spoonful products if I’m on other medications?It is best practice to talk to your doctor about CBD and hemp-based products. That said, many of our customers are on other medications and are able to enjoy the benefits of Spoonful’s product range.
What is your shipping policy?
Orders ship within 2-3 business days, pending product availability.
You will receive an email notification with tracking information once your order ships. If you do not receive a shipping confirmation email within 3 business days, please don't hesitate to contact us.
Spoonful offers free shipping on all orders in the domestic United States.
What is your return policy?
At Spoonful, we stand behind our products 100%. In fact, we’re so convinced you’ll appreciate the benefits, we offer a 30 day zero hassle return policy. If you're not satisfied within the first 30 days, contact us and we’ll exchange or refund your purchase.
It's that simple.
If you purchased our product through a Spoonful distributor or retailer, go to the original purchase location for a potential return or exchange.
What if my package is missing?Spoonful is not responsible for any lost, stolen, or damaged packages during transit.
We sympathize with your situation and are happy to help direct you towards a solution, but we cannot guarantee resolution with the postal carrier. The tracking number can be used by you to locate any missing parcels.
Contact us if you need help with a lost package and we'll see what we can do.
Do you offer wholesale?Absolutely! If interested, head on over to our wholesale page and apply.
We look forward to getting back to you :)